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25-04-2016, 02:40 PM
An honorable member of the Coffee Shop Has Just Posted the Following:
http://theindependent.sg/letter-did-...low-procedure/ (http://theindependent.sg/letter-did-changi-airport-give-award-to-security-officer-who-did-not-follow-procedure/)
LETTER: Did Changi Airport give award to security officer who did not follow procedure?
By The Independent - April 25, 2016 0 371
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picture credit: ST
The following is a letter by our reader, Chatter Box.
—
I refer to The Straits Times article, ‘Going the extra mile to return lost items‘ published on 13 April 2016.
The article said that Mr Haresh Chandran flew to Trichy in India to return a laptop bag to a departed passenger. He allegedly paid for his own flight. For this, Mr Haresh Chandran was awarded the Gold for outstanding service staff of the year at the Changi Airport Group annual airport celebration.
Mr Haresh Chandran, a Certis Cisco Aviation Security Service operation executive, was handed the laptop bag by another airport staff. He found a telephone number in the bag and called. Obviously, he opened the bag and rummaged through the contents. However, there is a legal poser on this act.
Was it lawful for Mr Haresh Chandran to open the laptop bag rather than hand over the laptop bag intact to the Lost and Found Department? The incident raises great discomfort.
Changi Airport has procedures for handling of items found without ownership and lying unattended.
1) In the holding area of a departure flight:
Items found lying unattended and without ownership in the holding area of a departure flight must be handed over intact to the ground staff of the airline. From there, the airline would proceed to return the item to the rightful owner.
2) In open areas of airport:
Any item found lying around unattended in the airport must be handed over to the Information Counters or the Lost and Found Department. With a large item like the laptop bag, etc and for safety reasons, call the Airport Police. From there, the police would proceed with check and removal procedures.
As an executive of Certis Cisco Aviation Security Service, Mr Haresh Chandran should know the procedures. He might have done an unlawful act by opening the laptop bag rather than hand over the laptop bag intact to the Lost and Found Department or the Information Counter.
If so, by honoring him , Changi Airport Group would give a wrong message that any airport staff could open and rummage a bag etc found lying unattended without fear of wrongdoing.
The Lost and Found Department is there for a purpose, to receive, trace and return lost and found items to the rightful owners. It has proper documentation, and in cases of complaints it could find out the truth.
Click here to view the whole thread at www.sammyboy.com (http://sammyboy.com/showthread.php?228647-Part-II-The-idiot-who-flew-to-India-to-return-laptop&goto=newpost).
http://theindependent.sg/letter-did-...low-procedure/ (http://theindependent.sg/letter-did-changi-airport-give-award-to-security-officer-who-did-not-follow-procedure/)
LETTER: Did Changi Airport give award to security officer who did not follow procedure?
By The Independent - April 25, 2016 0 371
Share on Facebook Tweet on Twitter
picture credit: ST
The following is a letter by our reader, Chatter Box.
—
I refer to The Straits Times article, ‘Going the extra mile to return lost items‘ published on 13 April 2016.
The article said that Mr Haresh Chandran flew to Trichy in India to return a laptop bag to a departed passenger. He allegedly paid for his own flight. For this, Mr Haresh Chandran was awarded the Gold for outstanding service staff of the year at the Changi Airport Group annual airport celebration.
Mr Haresh Chandran, a Certis Cisco Aviation Security Service operation executive, was handed the laptop bag by another airport staff. He found a telephone number in the bag and called. Obviously, he opened the bag and rummaged through the contents. However, there is a legal poser on this act.
Was it lawful for Mr Haresh Chandran to open the laptop bag rather than hand over the laptop bag intact to the Lost and Found Department? The incident raises great discomfort.
Changi Airport has procedures for handling of items found without ownership and lying unattended.
1) In the holding area of a departure flight:
Items found lying unattended and without ownership in the holding area of a departure flight must be handed over intact to the ground staff of the airline. From there, the airline would proceed to return the item to the rightful owner.
2) In open areas of airport:
Any item found lying around unattended in the airport must be handed over to the Information Counters or the Lost and Found Department. With a large item like the laptop bag, etc and for safety reasons, call the Airport Police. From there, the police would proceed with check and removal procedures.
As an executive of Certis Cisco Aviation Security Service, Mr Haresh Chandran should know the procedures. He might have done an unlawful act by opening the laptop bag rather than hand over the laptop bag intact to the Lost and Found Department or the Information Counter.
If so, by honoring him , Changi Airport Group would give a wrong message that any airport staff could open and rummage a bag etc found lying unattended without fear of wrongdoing.
The Lost and Found Department is there for a purpose, to receive, trace and return lost and found items to the rightful owners. It has proper documentation, and in cases of complaints it could find out the truth.
Click here to view the whole thread at www.sammyboy.com (http://sammyboy.com/showthread.php?228647-Part-II-The-idiot-who-flew-to-India-to-return-laptop&goto=newpost).