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14-06-2014, 07:20 PM
An honorable member of the Coffee Shop Has Just Posted the Following:
Speedpost sucks big time! (http://www.tremeritus.com/2014/06/14/speedpost-sucks-big-time/)
http://www.tremeritus.org/simages/dmca_protected_sml_120n.png http://www.tremeritus.org/wp-content/themes/WP_010/images/PostDateIcon.png June 14th, 2014 | http://www.tremeritus.org/wp-content/themes/WP_010/images/PostAuthorIcon.png Author: Contributions (http://www.tremeritus.com/author/contributor/)
http://www.tremeritus.org/wp-content/uploads/2014/06/speedpost.pngHi there,
I have engaged the services of Speedpost ems for delivery to Italy on 29th May. Promised delivery was 8 working days and till date I am being treated like a ball that is being passed around.
As usual the complaints are ‘parcel not arriving on time’ and ‘these documents are important’. Which is why a courier service was engaged.
Managers are incompetent if they cannot give me concrete answers even after 3 working days.
The recipient of this parcel is getting upset and so am I. The promised delivery date has not been fulfilled.
I paid so much for a speedy delivery as I was hoping the recipient would receive it before departing from Italy.
All they did was to indicate expedited delivery but I doubt that’s the case.
I even had to make a call to Italian customs myself to enquire about the parcel. As expected the parcel was delivered via TNT, a 3rd-party and thus there was no trace.
Should all these not be their job to do so?
They are giving me excuses that they are unable to contact TNT.
Managers who promised a call back have yet to return my call. It is always ME who have to take the initiative to call them. Today the manager promised a call back at 6pm but I received NO calls even after 6pm. She went off home.
The customer service officer gave wrong information and informed me the parcel was on its way.
One of them, KIMERICK, hung up the phone on me. That was very rude and disappointing.
Such a shame with these services Speedpost is providing its customers, I am sincerely looking for a relevant body who can escalate a solution to this issue. It is extremely unfair to consumers who have paid for such services.
In the parcel was a gift meant for my mother for her birthday and Speedpost’s incompetence has caused the delivery not to be done in time for my mother’s birthday. It’s very disheartening.
Thanks.
Esther
* Submitted by TRE reader.
Click here to view the whole thread at www.sammyboy.com (http://www.singsupplies.com/showthread.php?184070-Sinkpost-should-just-quit-their-business&goto=newpost).
Speedpost sucks big time! (http://www.tremeritus.com/2014/06/14/speedpost-sucks-big-time/)
http://www.tremeritus.org/simages/dmca_protected_sml_120n.png http://www.tremeritus.org/wp-content/themes/WP_010/images/PostDateIcon.png June 14th, 2014 | http://www.tremeritus.org/wp-content/themes/WP_010/images/PostAuthorIcon.png Author: Contributions (http://www.tremeritus.com/author/contributor/)
http://www.tremeritus.org/wp-content/uploads/2014/06/speedpost.pngHi there,
I have engaged the services of Speedpost ems for delivery to Italy on 29th May. Promised delivery was 8 working days and till date I am being treated like a ball that is being passed around.
As usual the complaints are ‘parcel not arriving on time’ and ‘these documents are important’. Which is why a courier service was engaged.
Managers are incompetent if they cannot give me concrete answers even after 3 working days.
The recipient of this parcel is getting upset and so am I. The promised delivery date has not been fulfilled.
I paid so much for a speedy delivery as I was hoping the recipient would receive it before departing from Italy.
All they did was to indicate expedited delivery but I doubt that’s the case.
I even had to make a call to Italian customs myself to enquire about the parcel. As expected the parcel was delivered via TNT, a 3rd-party and thus there was no trace.
Should all these not be their job to do so?
They are giving me excuses that they are unable to contact TNT.
Managers who promised a call back have yet to return my call. It is always ME who have to take the initiative to call them. Today the manager promised a call back at 6pm but I received NO calls even after 6pm. She went off home.
The customer service officer gave wrong information and informed me the parcel was on its way.
One of them, KIMERICK, hung up the phone on me. That was very rude and disappointing.
Such a shame with these services Speedpost is providing its customers, I am sincerely looking for a relevant body who can escalate a solution to this issue. It is extremely unfair to consumers who have paid for such services.
In the parcel was a gift meant for my mother for her birthday and Speedpost’s incompetence has caused the delivery not to be done in time for my mother’s birthday. It’s very disheartening.
Thanks.
Esther
* Submitted by TRE reader.
Click here to view the whole thread at www.sammyboy.com (http://www.singsupplies.com/showthread.php?184070-Sinkpost-should-just-quit-their-business&goto=newpost).